With hostware and Debtist, you combine efficient hosting management with seamless receivables management. Not only are your orders and contracts automated – but also reminders and collections. All without extra effort.
The integration brings you: fewer manual processes, happier customers, and faster incoming payments. Simple, digital, and all from a single system.
About hostware
hostware is the business suite for web hosting companies and agencies. It relieves you from the burden of daily tasks, the handling of new orders, and customer management.
Sell web hosting products, domains, agency services, or any other regularly billed service directly with hostware. By connecting to dozens of payment service providers, your customers can easily pay their outstanding invoices through the self-service customer portal.
Invoices generated by hostware are automatically created in your existing accounting software, such as sevdesk or lexoffice. Flexible billing systems – such as payment by invoice or monthly consolidated invoices for all products – can also be configured with just a few clicks.
How collections work with hostware
Take advantage of a comprehensive and fully customizable reminder system for overdue invoices. You define your own reminder levels – for example, for sending email reminders, automated letters, or for calculating reminder fees and default charges.
If a receivable remains unpaid, a collection case can be triggered automatically with Debtist – without any manual action. hostware transmits all relevant data directly to the collections service.
If a payment is received during the collections process, it is automatically forwarded to Debtist. You can view the current status of the claim at any time directly within hostware.
Key benefits at a glance
Integrated into your existing workflows: Whether it’s accounting, automation, or collections – hostware seamlessly fits into your processes.
Automated dunning process: Reminders and collection cases run fully automatically and require no manual intervention.
Always up to date: The collections status from Debtist, including all updates, is visible in hostware at all times.
Intuitive customer and invoice management: Stay on top of your customers, orders, and invoices at any time.
Self-service for your customers: Improve satisfaction with a customer portal offering contract management and payment options.
Automatic provisioning of products: Ordered services are provisioned instantly and automatically.
Integrated support desk: For fast and simple communication with your customers.
Many additional features to lighten your daily workload: From flexible billing models to integrations with your accounting tools.